The Rockport House Terms & Conditions
HOTEL RESERVATIONS POLICIES
Hotel cancellation and deposit policies vary based on the selected rate offer. Different policies may also apply during special events and holidays.
Standard Flexible Policy:
The reservation may be modified or cancelled until up to 7 days prior to arrival, minus a $25 processing fee. A deposit equal to 50% of your total reservation is due upon booking. The remaining 50% of your reservation will be charged 7 days prior to check-in and will then be considered non-refundable. If the reservation is cancelled or modified less than 7 days before arrival, 100% of the reservation will be forfeited. You will receive a full refund (less the $25 administrative fee) if the reservation is cancelled prior to 7 days before your arrival date.
Staff-Less Property
The Rockport House offers a seamless, staff-less hotel experience. Our innovative approach ensures you enjoy complete privacy and autonomy during your stay. From self-check-in to automated services, everything is designed to provide you with a hassle-free and comfortable experience. We hope you enjoy the convenience of modern technology while relaxing in our thoughtfully designed space. Please contact our guest service representatives (through our digital concierge) directly at 1-978-293-8201 or email us at stay@therockporthouse.com.
Early Check-Out Policy:
If a guest decides to leave early, the nights not spent in the hotel 24 hours after the cancellation occurs will be subject to the Reservation Rate Plan Cancellation Policy. For example, if a guest books a 4-day stay, then arrives and decides to check out after only two days, the guest is responsible for paying for the full 4-day stay.
No-Show Policy:
In case of a no-show, the total price of the reservation will be charged and is non-refundable.
Cancellation Request & Notification Policy:
All cancellation requests must be sent via email to stay@therockporthouse.com, stating the reservation number. Confirmation of cancellations will be provided via email immediately after processing.
Hotel Terms & Conditions
SITE USER AGREEMENT
Your use of any of The Rockport House websites (this “Site”) and other forms or electronic communication with The Rockport House is governed by the following terms and conditions. Your use of this Site constitutes an agreement between you and The Rockport House and its affiliates, subsidiaries and related companies (collectively, “The Rockport House”, “we”, “us” or “our”) and your acceptance of Terms & Conditions.
PLEASE REVIEW THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING THIS SITE. BY USING, VIEWING, OR OTHERWISE UTILIZING THIS SITE, THE SERVICES OR FUNCTIONS OFFERED IN OR BY THIS SITE AND/OR THE CONTENTS OF THIS SITE IN ANY WAY, YOU AGREE TO EACH AND ALL OF THE TERMS AND CONDITIONS SET FORTH BELOW. IF YOU DO NOT AGREE WITH THESE TERMS AND CONDITIONS, PLEASE IMMEDIATELY DISCONTINUE USE OF AND LEAVE THIS SITE. IF YOU ARE NOT EIGHTEEN (18) YEARS OF AGE OR OLDER OR ARE OTHERWISE INCAPABLE OF ENTERING INTO A LEGALLY BINDING AGREEMENT, PLEASE IMMEDIATELY DISCONTINUE USE OF AND LEAVE THIS SITE.
CHECK-IN AND CHECK-OUT POLICIES:
Check-in Age
Guests must be 21 years of age or older to reserve a room. Guests must present photo identification and proof of age upon arrival to the hotel. Photo identification must match name on the reservation and credit card for reservation payments.
Check-In:
Our check-in time begins at 4:00pm EST. We will permit early check-in if you arrive earlier than 4:00pm EST and your room has been cleaned and is available. Please contact our team at +1 978-293-8201 to check availability.
Check-out arrangements will be finalized during check-in. The remaining balance of your reservation’s room rental amount is due at check-in or beforehand, depending on the reservation rate and applicable prepayment or deposit policies.
Please note that check-in will be completed only after full payment and approval of the incidental security deposit for the room.
Check-out:
You may check out any time before 10 AM local time. Requests for later check-out times can be made, but we cannot always guarantee accommodation due to availability and occupancy levels.. Please contact our team at +1 978-293-8201 to check availability.
Please be aware that a thorough inspection of the room occurs after check-out, and we reserve the right to charge for any damages or breakages identified before the room is reoccupied.
Refunds Policy:
All reservation refunds are typically issued within 14 business days, depending on your reservation, and are credited to the original method of payment. If the hotel is unable to issue a refund due to any issues with the guest’s card or other reasons, the guest must provide a valid full US address. Refunds will be issued in the form of a check or cashier’s check sent by certified mail; PO Boxes are not accepted. For foreign transactions, guests should make arrangements directly with the hotel.
Hotel Property Policy:
Please note that our rooms are furnished with various amenities to enhance your stay. Guests are kindly requested to refrain from removing any items from the rooms, including bed linens and towels, which should be left in their original places. These items are provided for your comfort during your stay and are not intended as gifts. Any other amenities found in the rooms should also remain there. Any removal of hotel property, including from common areas such as the lobby and bathrooms, may incur fees for replacement.
Non-Smoking Property:
Smoking is strictly prohibited on the entire property. Our policies align with local health and safety guidelines and general recommendations concerning smoking in public places.
Please be aware that we reserve the right to immediately terminate your room reservation if:
- The number of guests exceeds the agreed limit.
- Excessive noise occurs during evening hours or at night.
- The room is sublet or occupied by individuals not listed in the original booking. The number of occupants must match the booking confirmation, and any additional guests must be approved in advance.
- We retain the right to cancel any reservation, without refund, if an unauthorized number of guests stay overnight in the room.
All guests are expected to respect the property and privacy of neighbors, refraining from excessive noise between 10:00pm and 08:00am ET. This regulation is in accordance with The Rockport House’s policies, prohibiting late-night parties.
The Rockport House is not liable for lost or forgotten personal belongings on the premises.
Damages
During your stay, please handle the room, equipment, and furniture with care and maintain them in good order. Promptly inform the hotel staff of any damages or breakages in the room. As the guest, you are financially liable for any damage to the room, including losses resulting from your own or third-party negligence. A preliminary inspection of the room will occur at check-out time, followed by a detailed review before another guest checks in. You are responsible for any damages or breakages beyond normal wear and tear. In such cases, a detailed damage statement and invoice for repair or replacement costs will be promptly sent via email or fax. Any applicable costs will be deducted from the deposit if feasible, or billed separately if they exceed the deposit amount or after its return. It’s important to notify us immediately after check-out about any damages, breakages, or issues with the room.
Reservation Confirmation
When you make a reservation, you are reserving a room type rather than a specific room. Each room type includes rooms of similar size and equipment, though their interior designs may vary. Confirmation emails will include room details.
Extending your stay
After you have booked your stay with us, you can extend your stay (depending on availability) by simply letting us know before you arrive. Please contact our team at +1 978-293-8201 to check availability.
If you’re currently staying with us and wish to prolong your stay, kindly notify us at least 24 hours before your scheduled check-out date. We’ll make every effort to accommodate your request, which may involve transferring you to a comparable room if needed.
Pet policy
We welcome dogs in limited parts at our establishment. Dogs are allowed in the cottage and carriage house units, but not the main house. You can bring up to two dogs per room. To add a pet to your reservation, please contact our team directly at +1 978-293-8201.
There is a $75.00 pet reservation fee. If your furry friend sheds excessively or has an accident in the room, an additional cleaning fee of $100 will be charged to the credit card on file. Any property or item damage caused by your pet will result in an incidental fee charged at market value to your credit card on file. While on the property, please ensure the pets use the designated areas for their business and remain leashed when outside the room. For the comfort and safety of all guests, pets must not be left unattended in rooms at any time. Please be aware that we do not allow cats, venomous creatures, or any kind of exotic animals as pets on the property.
Pets are not allowed in the rooms unless disclosed and registered. Guests must provide pet documentation and pay applicable fees. A $500 fine will be imposed for unauthorized pets in the rooms, and immediate removal of the pet will be required from the property.
Accessible rooms
The Rockport House is compliant with the Americans With Disabilities Act (ADA). We offer accessible rooms on the ground floor of the carriage house, subject to availability. Please ensure any requests reach us by placing it in the comments section of the online reservation form, or by email to stay@therockporthouse.com after the reservation has been made. The ADA Accessible rooms are also bookable directly through our booking engine.
Firearms Policy
Any guest or visitor who is in possession of a firearm on hotel premises is personally responsible for abiding by all applicable federal, state and local laws with respect to firearms. Subject to the following restrictions, guests of The Rockport House who are lawfully permitted to possess a firearm may bring such firearm onto hotel premises, provided that the presence of the firearm on hotel premises: is for storage purposes only; the firearm is and remains at all times unloaded; the firearm is and remains secured in a locked, hard-sided firearm container, provided by the guest, while transported to or from the guest room and while stored therein; and the firearm remains securely safeguarded at all times in a locked guest room or locked personal vehicle, except when transporting the firearm to or from a guest room. Guests who fail to abide by this policy may be asked to leave the hotel premises, without refund. The hotel premises are private property, and our firearms policy applies to: (i) all firearms, regardless of whether the firearm is a handgun or a long-barreled gun; and (ii) all guests and visitors, even those possessing a valid license or permit to carry a firearm. The only exception to the restrictions described in this firearms policy statement is for law enforcement officers and designated military personnel, who are on-duty and required to carry firearms in the performance of their duties.
Guest Safety Policy
In our dedication to ensuring guest safety, our employees will refrain from divulging a guest’s identity, room number, or presence to anyone except authorized law enforcement personnel. Guests are responsible for informing individuals of their presence and room number if they wish to receive calls or visits. For security purposes, surveillance cameras are in operation throughout our premises, recording activity of individuals present on our property. Under no circumstances should guest leave doors open or intentionally prop doors open.
Package Delivery Policy
The hotel does not accept package deliveries or personal mail under any circumstances. Any packages received will be returned to the delivery carrier or disposed of at the hotel’s discretion. The hotel expressly disclaims liability for any damage or loss of packages and is not responsible for the delivery or safekeeping of any packages or personal mail belonging to guests.
Terms and conditions for the hotel can be modified at any time.