The Rockport House Privacy Policy

We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about this privacy policy or our practices with regards to your personal information, please contact us at operations@therockporthouse.com. When you visit our website (www.therockporthouse.com (the “Website”)), and more generally, use any of our services (the “Services”, which include the Website), we appreciate that you are trusting us with your personal information. In this privacy policy we seek to explain to you in the clearest way possible what information we collect, how we use it and what rights you have in relation to it. This privacy policy applies to all information collected through our Services (which, as described above, includes our Website), as well as any related services, sales, marketing or events.

1. WHAT INFORMATION DO WE COLLECT?

We collect the personal information that you voluntarily provide to us when you contact us, express an interest in obtaining information about us or our services, when you participate in activities on the Website (such as leaving reviews) or otherwise when you contact us through our Website or any other form of electronic communication.

The personal information that we collect depends on the context of your interactions with us, the choices you make and the services you use. The personal information we collect may include the following:

· Information provided by you, such as names; phone numbers; email addresses; mailing addresses; usernames; passwords; contact preferences; contact or authentication data; billing addresses; debit/credit card numbers; and other similar information.

· Payment Data. We may collect data necessary to process your payment if you make purchases via our payment gateway provider Stripe, such as your payment instrument number (such as a credit card number), and the security code associated with your payment instrument.

All personal information that you provide to us must be true, complete and accurate, and you must notify us of any changes to such personal information.
Information automatically collected:

We automatically collect certain information when you visit, use or navigate our Website. This information does not reveal your specific identity (such as your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Website and other technical information. This information is primarily needed to maintain the security and operation of our Website, and for our internal analytics and reporting purposes.
Like many businesses, we also collect information through cookies and similar technologies.

The information we collect includes:

· Log and Usage Data. Log and usage data is service-related, diagnostic, usage and performance information our servers automatically collect when you access or use our Website and which we record in log files. Depending on how you interact with us, this log data may include your IP address, device information, browser type and settings and information about your activity on the Website (such as the date/time stamps associated with your usage, pages and files viewed, searches and other actions you take such as which features you use), device event information (such as system activity, error reports and hardware settings.

· Device Data. We collect device data such as information about your computer, phone, tablet or other devices you use to access the Website in order to maintain device compatibility with our Website. Depending on the device used, this device data may include information such as your IP address (or proxy server), device and application identification numbers, location, browser type, hardware model Internet service provider and/or mobile carrier, operating system and system configuration information.

· Location Data. We collect location data such as information about your device’s location, which can be either precise or imprecise. How much information we collect depends on the type and settings of the device you use to access the Website. You can opt-out of allowing us to collect this information either by refusing access to the information or by disabling your Location setting on your device. Note however if you choose to opt-out, you may not be able to use certain aspects of the Website.

2. HOW DO WE USE YOUR INFORMATION?

We use personal information collected via our Website for a variety of business purposes described below. We process your personal information for these purposes in reliance on our legitimate business interests, in order to enter or perform a contract with you, with your consent and/or for compliance with our legal obligations. We indicate the specific processing grounds we rely on next to each purpose listed below.

We use the information we collect or receive:

· To post reviews. We may post reviews on our Website or permit third-party travel related websites to post reviews that may contain personal information. Prior to posting a testimonial, we will obtain your consent to use your name and the content of the testimonial. If you wish to update or delete your review, please contact us at [EMAIL] and be sure to include your name, location, and contact information. By posting a review you expressly consent us to publicize said review in its entirety and without restriction.

· Request feedback. We may use your information to request feedback and to contact you about your use of our Website.

· To manage user accounts. We may use your information for the purposes of managing our account and keeping it in working order.

· To send administrative information to you. We may use your personal information to send service and new feature information and/or information about changes to our terms, conditions, and policies.

· To protect our Website. We may use your information as part of our efforts to keep our Website safe and secure (for example for fraud monitoring and prevention).

· To enforce our terms, conditions and policies for business purposes, to comply with legal and regulatory requirements or in connection with our contract.

· To respond to legal requests and prevent harm. If we receive a legal request, we may need to inspect the data we hold to determine how to respond.

· To deliver and facilitate delivery of services to the user. We may use your information to provide you with the requested service.

· To respond to user inquiries/offer support to users. We may use your information to respond to your queries and solve any potential issues you might have with the use of our Services.

· To send you marketing and promotional communications. We and/or our third-party marketing partners may use the personal information you send to us for our marketing purposes if this is in accordance with your marketing preferences. For example, when expressing an interest in obtaining information about us or our Website, subscribing to marketing or otherwise contacting us, we will collect personal information from you. You can opt-out of our marketing emails at any time (see the “What are your privacy rights?” below).

· Deliver targeted advertising to you. We may use your information to develop and display personalized content and advertising (and work with third parties who do so) tailored to your interests and/or location and to measure its effectiveness.

· For other business purposes. We may use your information for other business purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Website, products, marketing and your experience. We may use and store this information in aggregated and anonymized form so that it is not associated with individual end-users and does not include personal information. We will not use identifiable personal information without your consent.

3. WILL YOUR INFORMATION BE SHARED WITH ANYONE?

We may process or share your data that we hold based on the following legal basis:

· Consent: We may process your data if you have given us specific consent to use your personal information for a specific purpose.

· Legitimate Interests: We may process your data when it is reasonably necessary to achieve our legitimate business interests.

· Performance of a Contract: Where we have entered into a contract with you, we may process your personal information to fulfill the terms of such contract such as paying you for your services.

· Legal Obligations: We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, judicial proceedings, court order, or other legal process, such as in response to a court order (including in response to public authorities to meet national security or law enforcement requirements).

· Vital Interests: We may disclose your information where we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person and illegal activities, or as evidence in legal disputes in which we are involved.

More specifically, we may need to process your data or share your personal information in the following situations:

· Business Transfers. We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

· Other users. When you share personal information (for example, by posting comments, contributions or other content to the Website) or otherwise interact with public areas of the Website, such personal information may be viewed by all users and may be publicly made available outside the Website in perpetuity. Similarly, depending on the nature of your profile type other users may be able to view descriptions of your activity, communicate with you within our Website, and view your profile.

4. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?

We may use cookies and other tracking technologies to collect and store your information. We may use cookies and similar tracking technologies (like web beacons and pixels) to access or store information. We may use cookies for a number of reasons, including improving your experience on our website, improving our services generally and to display ads and offers on our channels that are more relevant to you. Cookies are small pieces of information that are stored on your device by your browser. These allow us to store your account information and provide features to make browsing and booking easier. Most browsers allow the cookie function to be turned off. If you want to know how to do this, please look at the help menu on your browser.

5. HOW LONG DO WE KEEP YOUR INFORMATION?

We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy policy, unless a longer retention period is required or permitted by law (such as tax, accounting or other legal requirements). No purpose in this policy will require us keeping your personal information for longer than the period of time in which users have an account with us.

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize such information, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

6. HOW DO WE KEEP YOUR INFORMATION SAFE?

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and best efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security, and improperly collect, access, steal, or modify your information. Although we will endeavor to use our efforts to protect your personal information, transmission of personal information to and from our Website is at your own risk. You should only access the Website from a secure environment and via an internet connection that you are confident to be trustworthy and secure.

7. WHAT ARE YOUR PRIVACY RIGHTS?

Under general data protection laws and regulations, you have rights including:

· Your right of access – You have the right to ask us for copies of your personal information.

· Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

· Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.

· Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.

· Your right to object to processing – You have the right to object to the processing of your personal information in certain circumstances.

· Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organization, or to you, in certain circumstances.

· You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at operations@therockporthouse.com if you wish to make such a request.

How to complain (Complaints Procedure)

If you have any concerns about our use of your personal information, you can make a complaint to us at operations@therockporthouse.com.
Cookies and similar technologies: Most Web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove cookies and to reject cookies. If you choose to remove cookies or reject cookies, this could affect certain features or services of our Website.
Opting out of email marketing: You can unsubscribe from our marketing email list at any time by clicking on the unsubscribe link in the emails that we send or by contacting us using the details provided below. You will then be removed from the marketing email list. However, we may still communicate with you, for example to send you service-related emails that are necessary for the administration and use of your account, to respond to service requests, or for other nonmarketing purposes. To otherwise opt-out, you may access your account settings and update your preferences.

8. DO WE MAKE UPDATES TO THIS POLICY?
We may update this privacy policy from time to time. The updated version will be indicated by an updated “Revised” date and the updated version will be effective as soon as it is accessible. If we make material changes to this privacy policy, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this privacy policy frequently to be informed of how we are protecting your information.

9. HOW CAN YOU CONTACT US ABOUT THIS POLICY?

If you have questions or comments about this policy, you may email us at operations@therockporthouse.com.